In the unlikely event of a manufacturing fault, we will gladly replace or refund items if they are defected or damaged. To enquire about returning a faulty item please contact [email protected] with a description of the fault and image for our review and we will gladly assist in resolving this for you.

Return conditions: 

• Items must be returned in their original condition; unworn, unused, unaltered, unwashed with all tags attached to be accepted.
  • All items are inspected by our quality control team before returns are processed. If returns do not meet the returns conditions they will be rejected and sent back to you.
  • Returns must be sent back within 7 days of receiving your purchase; we suggest using a traceable postage service.
  • by the beach Boutique is not liable for the loss of any garments being returned. Original shipping costs will not be included in the return, with the exception of approved faulty items.
  • Shipping costs for both sending and returning of items are at the customer’s expense unless the item is deemed faulty.
  • Items that do not meet the requirements above will be rejected for a return and sent back to the sender.
  • Your refund will be issued once your return is received and checked.
  • Any items purchased on SALE or discounted are not eligible to be returned or exchanged.
  • Any Swimwear items purchased are unfortunately not eligible to be returned or exchanged due to hygiene reasons.
  • Payments made by Afterpay being returned will be subject to a 6% + 30 cent deduction fee

The cost to return the item is the sole responsibility of the customer.

We endeavour to process returns as quickly as possible, however, please allow up to 5 business days to be processed. Once we receive and check your item, we will issue your request for a refund or exchange.

Return Address:

by the beach Boutique
PO Box 580
AGNES WATER QLD 4677