FAQs

What do I do if I never received my order?

You can check your order on the shipping tracking page to know if you order is still in transit.

Otherwise, please reach out to us by our contact page.

What is your return & refund policy?

You can find our Refund & Return Policy here.

How do I get to by the beach Boutique?

by the beach Boutique can be found at:

7 Countess Russell Crescent
Agnes Water, QLD, Australia

We are located inside the beautiful Agnes Homewares.

Is parking available at by the beach Boutique?

Yes, there is Shopping Centre parking available right next to by the beach Boutique,

What are the business hours for by the beach Boutique?

by the beach Boutique business hours are:

Monday: 9:00 am – 4:00 pm

Tuesday: 9:00 am – 4:00 pm

Wednesday: 9:00 am – 4:00 pm

Thursday: 9:00 am – 4:00 pm

Friday: 9:00 am – 4:00 pm

Saturday: 9:00 am – 2:00 pm

Sunday: 9:00 am – 1:00 pm

Public Holidays: 9:00 am – 1:00 pm

Can I add to, change or cancel an order once it has been placed?

Please contact by the beach Boutique on 07 4974 9012 to add or change an existing order. Orders cannot be cancelled once placed. You can find our Refund & Returns Policy here.

Does by the beach Boutique ship packages internationally?

By the beach Boutique is working on this and hope to be able to offer this service in the not too distant future

What payment methods are accepted?

We accept most major cards like Visa and Mastercard. We also accept Afterpay.

I have forgotten my log in details. What should I do?

Head over to the Lost your password? page and enter in your username or password. You will be sent a password reset email with a link to select. Follow the onscreen instructions on changing your password.

If you do not get the email within 15min, reach out to us by our contact page.